Los Primos Orders

Refund Policy

Last updated: July 17, 2026

This policy distinguishes customer food-order payments from restaurant subscriptions to FC Apps.

Customer food orders

A customer may cancel a pickup order in Los Primos Orders until the restaurant marks it Ready. The cancellation requires two confirmations. If Clover captured the payment, the service requests a full refund to the original payment method and records the refund status before completing the cancellation.

Once an order is marked Ready, it can no longer be cancelled in the app. Contact the selected restaurant location for help with a duplicate order, incorrect item, unavailable item, or food-quality concern. Any additional adjustment is determined by the restaurant and applicable law.

Refund timing

An approved refund is sent through Clover to the original payment method. The time required for the credit to appear is controlled by Clover, the card network, and the customer's bank. A cancellation confirmation does not mean the bank has already posted the credit.

FC Apps restaurant subscriptions

FC Apps restaurant subscriptions are recurring month-to-month services. Subscription payments are non-refundable once processed, except where required by law. Cancelling through the Stripe billing portal stops future renewals and does not shorten access already paid for.

After a successful subscription payment, access continues through the latest of the paid Stripe period end, 30 days after payment, or the end of the payment month. Failed or unpaid renewals may prevent access after the existing paid-through date.

Contact

For food-order help, contact the pickup location shown in the app or receipt. For FC Apps subscription questions, email contact@FCrestaurantapps.com.